💳 Subscription & Billing
The "Subscription" section of the console is where you choose your plan, look after billing, and keep an eye on your payments. This page will guide you through starting a subscription, managing an existing one, viewing your invoices, and understanding what happens when your trial ends.
For what each plan includes and the current prices, see Plans & Billing — this page is about the mechanics of paying, not the price list.
Choosing a plan
Open the "Subscription" section and you will see the three plans — Core, More, and Complete — laid out as cards.
- Use the "Monthly" / "Annual (Save 10%)" toggle to set how often you want to be billed.
- Each card shows the price per registered business. If you run more than one business, the card adds them up for you.
- Your current plan is marked with a "Current Plan" badge.
- To take up a plan, press "Get Started" on the one you want.
The Stripe checkout handoff
When you start a subscription, EQUOS hands you to Stripe, our payment provider, to enter your card details. This means your card is captured on Stripe's own secure page, not inside EQUOS — the console never sees or stores your card number. This ensures your payment details are handled to a payment-industry standard.
Once Stripe confirms the payment, you are returned to the console and your subscription is active. There is no card form inside EQUOS itself; adding a payment method always happens through Stripe.
Managing an existing subscription
Once you have an active subscription, the "Subscription" section shows a "Manage Billing" button. This takes you to the Stripe billing portal, where you can look after the account side of things.
- Update the card on file.
- Change your plan — if you already have an active subscription, the console sends you to the billing portal to make the switch, and the portal shows you how the change applies to your billing before you confirm it.
- View and download your past invoices and receipts.
Because billing runs through Stripe, the exact timing and any adjustment for a plan change are shown to you in the portal at the moment you make it. Simply follow the prompts there to confirm.
Viewing invoices
Your recent payments appear in the "Subscription" section, and your full billing history — every invoice and receipt — is available in the Stripe billing portal via "Manage Billing". This allows you to download what you need for your own records at any time.
What happens at trial end
Your trial runs for 14 days. If it ends before you have added payment, your account becomes read-only: you can still sign in and see all of your data, but editing is paused until you subscribe. Your data is kept, not deleted, so nothing is lost while you decide. When a payment method is added, full editing returns straight away. If your subscription later falls into arrears, you will see an "Update Payment" prompt that takes you back to the billing portal to sort it out.
Cancelling
You can cancel at any time — there are no lock-in contracts. Cancellation is handled through the "Manage Billing" portal on Stripe.
When your subscription ends, your account returns to the same read-only state as an expired trial: your data stays visible, but editing is paused until you subscribe again. Cancel from the billing portal so you can see exactly when your paid access runs to.
Annual invoicing and other arrangements
Annual billing by card is built in via the "Annual" toggle. If you need to be invoiced rather than pay by card, or you are asking about a not-for-profit or other custom arrangement, these are not self-serve in the console — simply get in touch through the "Support" section and the team will set it up with you.